How Proper Hospitality made AI part of daily operations.
Thirty people trained across six cohorts on Claude Cowork and Claude Code, then forward-deployed automation with the marketing team. The headline result: daily standups went from 45 minutes a day to once a week.

Fluency first, then forward-deployed.
Proper Hospitality, the group behind the Proper hotel brand, brought Arcforma in to get its team genuinely fluent in Claude Cowork and Claude Code. We trained around 30 people across six cohorts, through group sessions and one-on-one coaching, all of it inside their real work rather than generic examples.
Then we went a step further: forward-deploying with the marketing team, working alongside them day to day to find and build the automations that save the most time.
Automations the team runs on.
A communications agent
Keeps stakeholders current on campaign progress automatically, instead of someone assembling updates by hand.
Auto-populated subtasks
Campaign subtasks created in their project management system by campaign type, so no launch starts from a blank board.
A marketing command center
Analytics and competitor benchmarking pulled into one queryable place, so questions get answered in minutes instead of meetings.
“Every session ran on our actual workflows, not generic examples. At this point they feel less like a vendor and more like part of the team.”
Hospitality runs on recurring work. So does AI.
Standups, campaign launches, stakeholder updates, reporting: the work that repeats is the work AI does best. A free 15-minute intro call is enough to find where it starts for your team.